Frequently Asked Questions

In order for you to get answer to your question as quick as possible we have gathered the most frequantly asked questions here. for you to get as quick help as possible, we have tried to collect the most common questions here.

The Charity Hotel International offer various booking options. Besides our customer care center, which is available all days 24/7 under +255 754 345 566, you can contact anytime our hotels directly via telephone or email. The easiest and quickest way is to book via our booking engine in the upper right section of our site, where you simply have to enter the requested hotel and date.

If you wish to read our hotel information at home in a printed version, you can order our hotel flyer and brochures online please contact our service center under +255 754 345 566 or

Generally hotel rooms are available from 3pm and apartments from 5pm.

Check-out is generally at 11am. Afterwards the rooms have to get cleaned for the upcoming arrivals.

Yes, some The Charity Hotel International have handicapped rooms with appropriate accessible equipment. You can see under “Hotel rooms & suites”, if your requested hotel offer these rooms.

All The Charity Hotel International have sufficient parking spaces

The reception is open 24 hours and our colleagues will be at your service day and night.

In some The Charity Hotel International buffet breakfast is already included in the rate. Please choose the requested meals after choosing the hotel room.

Yes, you can either book the meals after choosing a room or you can book directly one of the attractive arrangements, where usually a dinner is already included.

Unfortunately this is not possible online, but you can contact the hotel directly, which will be happy to reserve a tee time for you.

Our rates are calculated on a daily basis. Therefore we cannot give you a general overview of costs. But you can easily enter the arrival dates in our booking engine and our system will search the best available rates for you.

All prices, unless stated otherwise, are on a per-room-basis.

For one reason they may vary because of fair dates or other high season dates. Other reasons could be that the prices have increased since your last visit on our website. Generally rates will increase, the longer you wait with your booking.

At the moment this is not possible online, without making two separate bookings. If you require two different categories, you can contact our hotels directly.

No, unfortunately this is not possible at the moment. You will have to make two separate bookings or contact the hotel directly.

In all The Charity Hotel International Wi-Fi is available free of charge in the rooms and in public areas.

The standard rooms start with a size of approx. 15m².

Yes, with our table order form you can make a non-binding table reservation for your desired restaurant. You will find the form on each restaurant‘s website.

Our hotel offer non-smoking rooms.

Yes, The Charity Hotel International offer family-friendly rates. Children from 0-11 years stay free. Children from 12-16 years pay from 30-45 € per night, depending on the hotel. There are also discounts on meals: Children from 0-5 years receive 100%, children from 6-11 years 50% and children from 12-16 years 25% discount.

Unfortunately, our hotel do not offer a hotel shuttle. Our colleagues will be happy to assist you to find your public transport or will call a taxi for you.

Yes, of course you can enjoy a meal or drink in one of our restaurants or bars. You may also reserve a table with our table reservation form on each restaurant website.

We are always trying to fulfil every of your desires. Many hotels offer for example suitable rooms for allergic persons or lactose-free food. Please contact our hotels with your special needs.

Please contact our hotel team, which will send you a copy of your invoice.

Please contact the hotel directly. Our rooms will be cleaned daily, so that your item probably has been found by our housekeeping team.